Noida Company Job Contact Number Process associate

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Hiring Organization– Genpact

Title of the job– Process associate- Banking

Job Location-Noida, Uttar Prades

Salary Per Month –25000/-INR

Employment Type- Full-Time

Job Description For Noida Company Job Contact Number Process associate-

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, and be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Senior Process Associate – Quality Analyst, Trust, and Safety!
In this role, you will lead the continuous improvement process on Quality related metrics for the assigned set of moderators/team, by first & foremost being an in-house specialist of the process & policies, conducting a variety of Quality Assurance tasks which include transaction review, random audits, provide coaching & feedback to agents, engage in Calibrations, Root Cause Exercise & contribute their assigned part on action plans
Responsibilities
Ability & willingness to review and moderate the platform (periodically) on the basis of policies, processes, and guidelines. Provide actions & reasons on each decision/transaction. Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example, slurs, cuss words, adult content, etc.). The role also involves moderating the content of egregious nature.
Review/Audit moderator’s transactions (action & reasons) to provide expert opinion on whether the transaction is, in compliance with policies & process
Conduct coaching & feedback for moderators. Help moderators improve their quality performance
Engage in the appeals process with moderators, team leaders & client stakeholders
Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
Contribute to the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raise the bar, continuously on Quality.
Implementation and effective usage of different Quality Check Tools, best practices, and procedures.
Contribute towards overall process improvement ideas, insights, and projects to enhance the process’s key performance indicators & value adds
Accountable for performance standards for the assigned set of moderator’s Quality Performance benchmarks & continuous improvement in a weekly/monthly manner

Age Limit For Noida Company Job Contact Number Process associate-

You must be at least 18 years old
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Eligibility For Noida Company Job Contact Number Process associate-

Minimum Qualifications
Any Graduate
Interest in playing PC games and good acumen towards gaming terminologies, new-age gaming world & Industry
Relevant Years of Experience working as an Agent/Reviewer/Moderator in a Trust & Safety Process (content moderation/review/labeling)
Good communication (Minimum B2 proficiency as per CEFR on English/Marketplace being hired for) & excellent interpersonal skills
Ability to comprehend the dynamic nuances in the gaming world
Flexibility in working hours & shifts
Prior understanding & exposure to quality process (audits, coaching & feedback, sampling & reporting)
Proficient in MS Office Tools (Excel, Word, PowerPoint, etc )
Attention to detail, nature of being thorough & meticulous in their work
Preferred Qualifications/ Skills
Relevant Years of experience as a subject matter expert/coach or quality auditor in their previous stint/organization
Worked in more than 1, trust & safety process/account in their previous organization
Prior experience of people/multiple stakeholder interaction
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

How To Apply Noida Company Job Contact Number Process associate-

If you want to apply for this job, then you have to contact that company by clicking on the Click to Apply button and you can talk to the phone number given below or fill in your details on their sub-site, will contact you soon. We committed to creating an environment where our organization SERVES our customers, our community, and our employees by proactively understanding and meeting their needs.

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